A: Because of the potential for damage to vehicles the Police Department does not open locked vehicles. A locksmith is your best alternative. If a child is locked inside the vehicle, the Police Department will send a patrol unit to remove the child from the vehicle, possibly by breaking a window.

Q: Is there a waiting period before I can report someone missing?

A: No, you may make a missing person report whenever you realize someone is missing.

Q: I have left my spouse and am living elsewhere but I need to get my clothing and other items. Can the police help me?

A: The Police Department will send an officer to keep the peace and prevent violence while you retrieve your belongings. This is limited to a change of clothes and medication. Call the police from a public telephone near to where your belongings are, and an officer will go to the house with you.

Q: Can I make a police report at any time of day and do I need to make an appointment?

A: The Police Department will respond 24 hours a day, seven days a week to any requests for police assistance.

Q: Can I make a police report over the telephone or does a police officer have to come to my house?

A: Some reports can be taken over the telephone by the Police Department. The telecommunication personnel that answer your call can determine if your report can be handled over the telephone.

Q: Someone has abandoned a junk car in my parking lot or on my property. Can the police tow it away for me?

A: The police can only tow away vehicles abandoned on public property. Call a wrecker service in your area and the vehicle will be towed away at no cost to you. The wrecker service will notify the Police Department once they have the vehicle to determine ownership.

Q: What services does the Records Section offer?

A: The Records Section provides answers or referrals for any questions regarding police procedures. The Records Section also has information about any vehicles towed by the Police Department. The telephone number for the Records Section is 450-6120.

Q: How can I find out if someone is in jail, when someone in jail can be visited and any other information about persons in jail?

A: Call the jail information number, (501) 450-4914, for any information about someone in jail. The jail is administered by the Faulkner County Sheriff's Office.

Q: My friend or relative is overdue returning home. How can I find out if they were in a traffic accident?

A: The Police Department's dispatch center does not have the names of persons involved in accidents available. If a person is injured in an accident and unable to call themselves, we will notify the family.

Q: I do not have transportation and have to get somewhere. Can a police officer give me a ride?

A: No, Police officers cannot provide rides; however, the department will provide telephone numbers of civic/public agencies that may assist in such a situation.

Q: I need to get a message to someone that does not have a telephone. Can the Police Department go to the person's home and deliver the message?

A: The Police Department can only deliver emergency, life or death, messages.

Q: Why did it take so long for the police to come when I called them last night?

A: All requests for police services are assigned a priority based on the seriousness of the incident and the potential for injury or damage to property. At times, calls of less urgent nature must be delayed so that we can respond immediately to emergencies.

Q: My family and I are going on vacation. Can the police keep an eye on our home while we are gone?

A: You can go to the Downtown Station, located at 1105 Prairie, and fill out a residence check form. The information will be passed on to the officer that patrols your neighborhood at night. While we cannot watch your house, the officer will try to check on it each night.

Q: We have a problem with speeders in our neighborhood. What can we do about it?

A: Call the Police Department at 450-6120 and request additional traffic patrol in your area.

Q: How do I apply for a position with the Police Department?

A: Contact Officer Sharen Carter at (501) 513-3583 or by email at sharen.carter@cityofconway.org

Q: Should I report suspicious activity in my neighborhood?

A: The Police Department depends on citizens calling to report crimes or suspicious activity. The telecommunication personnel who take your call will ask questions about the activity to determine its nature and ask for descriptions of the people involved. You will be asked for your name and address but you may refuse this information and we will still respond to the report.

Q: What can I do about stray dogs and cats and barking dogs?

A: City of Conway Animal Welfare is the city agency responsible for calls involving dogs and cats. Their number is 450-6160 or you may call the Police Department at 450-6120.

Q: Can I report drunk drivers to 911 from my cell phone?

A: Yes, calls to 911 on a cellular telephone are free. Do not try to pursue the drunk driver or place yourself in danger. When you call you will be asked for the description of the car, where it is, and the direction it is going.

Q: Why do they ask so many questions when I call the police?

A: Telecommunicators are trained to try and get as much information as possible to best determine the nature of the problem and its seriousness.

Q: Can I pay a ticket or fine at the Police Department?

A: No, you must pay your ticket or fine at the District Court Bldg.

Q: Can I report criminal or drug activity anonymously?

A:Yes, call our Tip Line at(501) 450-6135

Q: How can I file a complaint on a Conway Police Officer?

A: Call Lt. Susan Wilson in the Office of Professional Responsibility at (501) 450-6136

Q: If I am a victim of crime, will I be contacted by a Detective?

A: All violent offenses committed by unknown persons will be assigned to an investigator. Other incidents are assigned based on the facts of the case and solvability factors.

Q: How much is my ticket?

A: Fine amounts on citations received vary depending upon the violation. The District Court of Faulkner County number is 450-6112 and they can provide exact information for specific amounts.

Q: Why do some actions police officers take seem excessive?

A: Officers act first with safety and precaution in mind. This type of action requires that an officer be direct and should not taken personally or mistaken for being rude.

Q: What if someone is following me in my car?

A: Always go to a place where there are people. Drive to a police or fire station and pull up right in front. If necessary, go to a gas station or a supermarket. Use your cell phone to alert police.

Q: Where can I find information on domestic violence, family disputes, or child custody?

A: If you have fear for your (or someone else’s) personal safety, contact the Police Department immediately!